Privacy and Security

How we use the personal information we collect

We need to collect personal or other information to:

Meet our responsibilities to you;
Follow your instructions;
Inform you of new services; and
Make sure our business suits your needs.

Our use of technology to follow your use of our website

We collect and examine information about visits to this website. We use this information to find out which areas of the website people visit most. This helps us to add more value to our services. This information is gathered in such a way that we do not get personal information about any individual or their online behaviour on other websites.

Cookies

We use cookie technology on some parts of our website. A cookie is small pieces of text that are saved on your Internet browser when you use our website. The cookie is sent back to our computer each time you visit our website. Cookies make it easier for us to give you a better experience online. You can stop your browser from accepting cookies, but if you do, some parts of our website or online services may not work. We recommend that you allow cookies. They cannot collect any personal information about you or your machine and cannot gather data or information about what you do on the Internet. Cookies merely enable us to provide a more valuable online experience to you. While you can set your internet browser to disable cookie technology, we do not recommend that you do this since some parts of this website and our online services may not function properly, or at all.

Marketing by post, email or text messages

If you give us permission, we may use your personal or other information to tell you about products, services and special offers from us or other companies that may interest you. We will do this by post, email or text message (SMS). If you later decide that you do not want us to do this, please contact us on 0860-DINERS (346377) or email us (click here) and we will remove you from our mailing list.

Third parties

We ask other organisations to provide support services to us. When we do this, they have to agree to our privacy policies if they need access to any personal information to carry out their services.

Our website may contain links to or from other websites. We try to link only to websites that also have high standards and respect for privacy but we are not responsible for their security and privacy practices or their content. We recommend that you always read the privacy and security statements on these websites.

When we may reveal personal information without consent

We will not reveal personal information to anyone outside the bank or certain of our service providers without your permission, unless: we must do so by law or in terms of a court order, it is in the public interest, and we need to do so to protect our rights.

Storing personal information

We store personal information collected through our website in a safe place and no person outside the bank or certain of our service providers can get access to it.

Our security practices

We are committed to providing safe online services. All use of our website and transactions through it are protected by encryption (secret codes) to international standards. Encryption protects personal information you send when you fill in application forms online. Our computers are protected by systems that guard against intruders. Only authorised bank employees or agents can gain access to information on these computers. We have also used independent security experts to test our system security and advise us about improvements to it. We are a wholly owned subsidiary of The Standard Bank of South Africa Limited (SBSA) and have access to their services and systems to further advice and assist us. To ensure that you benefit from our security you should read the security tips we post on our site from time to time.

Privacy and security statements that apply to specific online services

Different online services and SBSA entities may have their own privacy and security policies because the services or products they offer may need different or extra policies. These specific policies will apply to your use of the particular service where they are different from our general policies.

Personal use of emails and notice about checking on emails

Our communication and information systems are for business use. However, we realize that our employees occasionally use our systems for personal use. Personal use includes sending or receiving personal emails within or outside the bank. We do not accept responsibility for the contents of personal emails sent by our employees using our systems. Please note that we may intercept, check on and delete any communications created, stored, sent, or received using our systems, according to any law that applies.

Right to change this privacy and security statement

We may change this privacy and security statement at any time. We will put all changes on our website. The latest version of our privacy and security statement will replace all earlier versions of it, unless otherwise stated.

Email us (click here) if you have any questions about this privacy and security statement.