Products For Merchants

What you need to know:

All Diners Club transactions must be authorised, regardless of the transaction amount.

POS

• For electronic transactions: once you swipe the Diners Club card, your POS device will automatically obtain authorisation and the authorisation number will be reflected on the transaction slip.

Manual

• Should the POS device not be able to process a transaction, you can do a manual transaction to process a Diners Club card transaction without swiping the card.
• This function should be used with caution and our authorization centre should be contacted before processing all manual transactions.

Our authorisation centre is available around the clock on 011 358 8500.

Please have the following details ready when calling for an authorisation:

• Diners Club merchant number
• Card number
• Expiry date
• CVV number (3 digits on the back of the card)
• Amount

Electronic Data Capture (EDC) Terminals.

Diners Club cards can be processed through any EDC terminal at no extra charge. If you experience any problems, we will be happy to offer assistance. Certain problems might have to be referred to your bank.

Troubleshooting

Below is a summary of messages that could appear on your EDC screen:

Call

Reason:

• The EDC lines are down
• The amount entered exceeds the floor limit
• A security check has been requested

Solution:

• Phone our Customer Contact Centre on +27 11 358 8406 or 0860-DINERS (346377), available 24/7 for an authorisation code
• Do a manual override using your supervisory PIN
• If the EDC does not accept the manual override, process the charge manually on a zip zap machine and fax the billing form to +27 11 482 6993/4

Service not allowed

Reason:

• The EDC terminal is not programmed to accept Diners Club cards

Solution:

• Process manually as above after calling for an authorisation number
• Call our Customer Contact Centre on +27 11 358 8406 or 0860-Diners (346377) to have your EDC terminal programmed to accept Diners Club cards

Invalid amount

Reason:

• A negative amount has been entered

Solution:

• Cancel the transaction and enter the correct amount

Card expired

Reason:

• The member is using an out-of-date card

Solution:

• The member should contact Diners Club. (Do not override the date field)

Not approved

Reason:

• The transaction has been declined owing to the members account status, possibly due to fraud or the member has exceeded the limit of his/her account.

Solution:

• Call Diners Club Customer Contact Centre on 0860-DINERS (346377) or +27 11 358 8406.

Declined

Reason:

• Due to the reasons given above, the transaction has been declined by Diners Club

Solution:

• Member to contact Diners Club

Referred

Reason:

• The member is spending out of the usual behavioural spending pattern so a security check needs to be done

Solution:

• Call the Diners Club Customer Contact Centre on 0860-DINERS (346377) or +27 11 358 8406.

Changing EDC terminals

If your establishment changes EDC terminal providers (e.g. change of bank) please advise us immediately, to ensure that your new EDC terminal is linked to your Diners Club establishment profile.

Cancellation of billings and issuing credit refunds

If a Diners Club cardholder returns goods to you, his/her Diners Club account needs to be credited. Please do NOT refund cash. For electronic refunds, refer to your EDC manual. For manual refunds (if the EDC terminal is off-line), please fax the details for the refund to +27 11 358 8639 and we will refund the member’s card.