 |
Update Africa |
New trading requirements in Africa |
Due to constant market challenges regarding risk, Diners
Club reviewed its card processing procedures to ensure a safer
transacting environment. The manual paper vouchers will no
longer be accepted for processing in Kenya, Tanzania, Uganda,
Angola, Mozambique, Malawi and Zambia. Do also note that we
cease to trade in Zimbabwe.
As from 1 January 2009, the new e-mail billing settlement
process will be implemented, and the Diners Club card transactions
deposited at your branch for processing will no longer be
accepted.
For your conveneniece, you may download a pro-forma Billing
Form and Merchant Update Form here:
Merchant Billing
Form (XLS)
Merchant
Update Form (XLS)
For processing of payment and settlement:
• All Diners Club card transactions must be authorised,
with an authorisation code to ensure processing.
• Authorisation can be obtained from +27 11 358 8500
(office hours) or 0860 DINERS (346377) 24 x 7.
• The original signed sales vouchers must be kept for
a period of 18 months for query purposes.
• The card transaction details must be completed on
the template attached and sent to africamerchants@dinersclub.co.za.
• After receipt of the summary, payment will reflect
in your banking account within 5-7 business days.
For more information, please do not hesitate to contact Grant
Evans on +27 11 358 8495.
|
| |
Replacement of Point of Sale Devices
Please be advised that as from 18 October 2008, Point of Sale
devices, in alignment with the National Payment System in Namibia
will be replaced.
This change will delay the settlement period. As opposed to
one day settlement period, settlement will now be delayed from
overnight credit to three days.
We confirm that it is not the intention of Diners Club to pass
on the costs associated with the POS device upgrades to our
merchants. The upgrades will be done at no additional costs.
For more information, contact 0861-DINERS
(34677) or merchants@dinersclub.co.za |
| |
Our contact details are:
Grant Evans
Tel: +27 11 358 8495
Christine
de Kock
Tel: +27 11 358 8450
Isobel Graham
Tel: +27 11 358 8485
To send an
e-mail, please click here. |
Meet our neighbours.
|
BOTSWANA
This southern African country is known for its tourism, diamond
mining and cattle farming. |
- Capital: Gaborone
- Population: 1.6 million
- Currency: Pula (meaning “rain” in English)
- Official language: English (the official language of
government and business)
- Total land area: 600 370 square kilometers
- Other towns include: Francistown, Maun, Kasane, Mahalapye,
Serowe, Selebe Phikwe, Ghanzi & Nata.
|
Botswana was recently ranked as one of the worlds
highest growing economies, with tourism expected to be the biggest
growth area in the future. Nearly 1 million tourists visited
Botswana in 2003.
The world-famous Okavango Delta in the west of the country is
closely situated to Maun Airport, one the busiest airports for
small planes in Africa.
|
| Source: FT World Desk Reference 2004 |
Fraud prevention tips. |
| Easy ways of spotting a fraudulent Diners Club
Card include: |
- Look for the Diners Club Double ‘D’ on the
bottom right-hand corner on the front of the card;
- There should be a distinctive world map background on
the front of the card;
- Check that the back of the card shows a Diners Club hologram;
- The card number must be repeated on the signature panel
on the back of the card;
- A three digit C.V.V. number should appear on the signature
panel on the back of the card;
- A magnetic strip should be present at the back of the
card.
|
Should there be any doubt, please call the Diners
Club Customer Contact Centre. For your convenience this service
is available 7 days a week, 24 hours a day.
Diners
Club Customer Contact Centre:
Tel: +27 11 358 8500
Fax: +27 11 358 8679
To send an e-mail,
please click here. |
Stationery – Do you need any items? |
- Do you have sufficient stock of Diners Club vouchers?
- Do you have sufficient stock of bank deposit envelopes
and summary sheets? (Only applicable in certain countries)
- Do you need new Diners Club Logo stickers for your establishment?
(Perhaps the existing ones are looking torn and weathered)
|
| Should you require any stationery items, simply
click here to e-mail us. |
Let’s make things easier. |
To provide you and your customers with a better
service kindly send your billing forms for processing to us
on a regular basis.
When sending Diners Club your manual billing forms, please include
an adding-machine slip with the breakdown of the subtotals of
all the vouchers deposited in the same envelope. Our Finance
Department, who process all payments, often have trouble reading
the handwriting on the manual billing forms. Your assistance
will ensure we receive important information, such as the total
amount of the transaction, accurately.
Should you have any payment queries, please contact either of
my following colleagues:
Ms Christine
de Kock
Tel: +27 11 358 8450
Mrs Isobel Graham
Tel: +27 11 358 8485
Mr Daniel Mokonotela in the Diners Club Finance Department
deals solely with vouchers from Botswana, Malawi, Mozambique
and Zimbabwe. If you are a merchant in his area and require
any assistance, please contact him directly:
Mr Daniel Mokonotela
(Botswana, Malawi, Mozambique and Zimbabwe)
Tel: +27 11 358 8573
To send an e-mail, please click here.
|
Stationery |
Emergency supplies of Diners Club stationery
can be obtained from:
Angola
Banco Totta de Angola
Tel 332 729
Botswana
Stanbic Bank
Tel 390 1600
Kenya
Stanbic Bank
Tel 330 213
Malawi
JP Stevens Properties
Tel 151 3215
Mozambique
Standard Bank SARL
Tel 301 612
Namibia
Standard Bank
Tel 294 2141
Seychelles
Tel 225 303
Tanzania
Bon Voyage Travel Centre
Tel 0741 326 236
Uganda
Stanbic Bank
Tel 224 111
Zambia
Stanbic Bank
Tel 229 285
Zimbabwe
Secretarial Unlimited
Tel 498 866 |
Important Numbers |
Authorisations Phone:
+27 11 358 8500
Authorisations Fax:
+27 11 358 8679
Diners Club Main Switchboard:
+27 11 358 8400 |
| Back to Top |
