 |
Frequently
Asked Questions |
| Here are a couple of the frequently asked questions. Should
you not find your solution here please contact our Help
Line, by clicking here or contact our Member Service Centre
on 0860-DINERS (346377) |
Do I get a invoice
per card or per account? |
| The Diners Club International detailed invoice
gives you a consolidated monthly account which you need to settle
once a month. Your invoice shows a separate sub-total(s) for
each card on the same account (Personal accounts and add-on’s) |
What
different payment options are available to me? |
| There are various convenient methods for you
to settle your monthly Diners Club account: |
- By cash payment or cheque to Diners Club head office or
direct debit to your bank account
- Via Standard Banks Autobel, Autoplus or First National
Bank’s
Videobank
- By completing the M65 credit transfer form on the back
of
your invoice, payment can be made to the teller at any
Standard Bank branch
- By obtaining your Diners Club Personal Identification
Number
(PIN) you can deposit to Diners Club through Standard Bank
Autobank machines in South Africa
- By deposit through BOB machines once your account has
been linked to a current First National Bank account
- Toni Bank
|
Can I withdraw cash at ATM’s using
my Diners Club Card? |
You can now withdraw cash from over half a million
pulse ATM's worldwide. Your international withdrawal limit is
R5 000 daily and R25 000 per calendar (per billing cycle) month.
A service fee of R25 will be levied per international ATM withdrawal
plus a 4% interchange fee on the value of the cash withdrawal.
(The interchange fee is charged by the foreign Diners Club franchise
at their discretion)
Locally, you may draw up to R2 000 daily and up to R10 000 per
calendar (per billing cycle) month. Service fees levied are
R3.50 + 1.03% per local Standard Bank ATM withdrawal, R10.50
+ 1.03% per local non-Standard Bank ATM withdrawal.
To obtain your PIN, simply visit your nearest Standard Bank
branch in South Africa. |
Is it possible to obtain a cash advance
at casinos using my Diners Club Card? |
| You may use your Diners Club Card to obtain
cash advances (limited to R2 000 every 2 weeks) at casinos in
Southern Africa. Positive identification e.g. passport; ID book
will be required. |
Where can I buy travellers cheques with
my Diners Club Personal Card? |
| Travellers cheques – can be obtained with
your Diners Club Personal Card from branches of Standard Bank,
American Express Foreign Exchange and Rennies Travel Bureau
de Charge. |
What benefits do I enjoy at airport lounges
as a Diners Club member? |
| The Premier Club Lounges are available to Diners
Club members; irrespective of whether they are flying business
or economy class, and entry to these lounges are free of charge.
Should you require any additional information, contact the Premier
Club Lounge at O.R. Tambo International Airport on 011 390 1343
(International); 011 394 0727(domestic); at Cape Town International
on 021 934 4770(International & Domestic); in Durban on
031469 2811 or in Port Elizabeth on 041 581 6381 |
What happens when my Diners Club Card is
lost or stolen? |
| A fast replacement service is available in most
countries should your card be lost or stolen. Lost or stolen
cards must be reported within 48 hours by calling our Customer
Contact Centre on 0860-DINERS or the nearest Diners Club International
office. |
What is the process when paying for goods
with my Diners Club Card? |
On presenting your Diners Club Card when paying
for goods, it is swiped through an EDC terminal. The terminal
automatically checks the card’s expiry date, and whether
or not the card appears on the latest “hot- card“
list. The purchase amount, and if it is an ordinary purchase
or budget account transaction, is then entered. The Diners Club
member simply signs the voucher printed by the terminal. (Please
bear in mind that the copy must be kept for your records.)
If you have a dispute with a charge at a local establishment,
then Diners Club International will request a copy of the voucher
directly from the establishment. The waiting period can be up
to 15 working days.
No response after 15 working days will result in a charge back
(members account will be provisionally credited with disputed
amount) until the establishment provides a copy of the signed
sales slip.
Once a copy of the signed slip has been received and it proves
to be a valid charge the member will be charged R40 for this
copy request. |
Why do some establishments have to request
/ check for authorisation? |
| For security reasons, and in order to protect
you, there are times where certain establishments will need
to authorize a particular amount. The amount and incidence of
such authorizations will vary according to the type of establishment
and the value of its merchandise. The security check is in no
way a reflection of your credit standing. |
What is my limit? I thought I had no limit? |
| Due to the increasing incidence of fraud a control
limit was recently built in for each Diners Club Card member.
The limit is calculated on the members past expenditure and
is not to inconvenience the member who is spending within his/her
normal spending pattern. Members who from time to time, may
wish to utilize their Diners Club Cards for large purchases
outside their spending pattern are requested to contact Diners
Club for prior arrangements Tel 0860-DINERS
(346377). This will avoid unnecessary delays at the time
of making the purchase. |
How do I change my details when I have had
a change of address? |
| In the case of an address change, rather than
contacting us by phone and also for security reasons, kindly
notify Diners Club in writing on fax 011 358 8631 or contact
our Help Line, by clicking here. |
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