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Application Form Issues

We realise that the application process has many of you seeing red and we are currently going to great lengths to make things simpler for all involved and provide some fundamentals that will assist you and in turn save you and your clients time and effort.

The three main areas of concern, include:
  1. Basic Application Form Criteria

  2. Documentation required by FICA
  3. Resolution


BASIC APPLICATION FORM CRITERIA

We are aware that some of these criteria may seem rather nitpicky, but as we are a financial institution, legality is of the utmost importance. It is for this reason that the smallest detail cannot be overlooked – every deviation from the stipulated criteria causes a delay in the overall process.
1. All application forms need to be completed in full (not one question can be left blank)
2. All application forms need to be completed using block letters and black ink only
3. All alterations need to be signed
4. No Tippex may be used on the application form as it is a legal document
5. Please ensure all necessary documentation accompanies the application
6. Incomplete forms will delay the issuing of cards
7. The application form needs to be completed in the same handwriting. In other words, one person is responsible for completing the application form in full
8. Include the type of legal entity e.g. stipulate Pty Ltd or CC
9. Ensure the company’s full name is used (not the trading name). The name used on the application form needs to coincide with the name stipulated on the company’s registration documents
10. Dates are very important - no dates or varying dates will cause the application process to be delayed.
11. Limits on the account need to be stipulated in the application form
12. The individuals signing the resolution on behalf of the company need to be present on the CM29 (List of active Directors).
13. The authorised signatories signing the application form, need to be the same people authorised as per the resolution.
14. All documents must be certified.
15. If you are completing an electronic application form printed off a computer, you must sign each page of the Terms and Conditions. (This is because it is not one cohesive document and you therefore need to acknowledge that the Terms and Conditions are part of the application/contract which you have just entered into.)

Failure to adhere to any of the above will result in Diners Club having to return the application form to the client.

Please keep these requirements in mind when getting your clients to complete our application forms. By complying with all of the above it will reduce the risk of us returning your application form.


FICA – DOCUMENTATION REQUIREMENTS

FICA stands for the Financial Intelligence Centres Act 28 of 2001. Banks and other financial institutions are required by law to verify the residential or physical addresses of their clients and to identify them. This is required by government in order to prevent money laundering and fraud, and to protect the consumer against identity theft.

In the corporate arena, FICA requires us to ask for specific documents for each of the various types of legal entities.

It is our aim to make the application process as efficient as possible and consequently we have created a user-friendly document which outlines the documents that are required by the various legal entities. This document contains tick boxes, making it that much easier to ensure that the correct documentation has been attached to the application form and will hopefully eliminate the confusion and the ‘back and forth’ scenario that we are often faced with.

Explanations of document codes for ease of reference. For example:

CK 1 Founding statement and Certificate of Incorporation
CK 2 Amended Founding Statement
CM1 Certificate of Incorporation
CM22 Notice of Registered Office and Postal Address
CM29 List of Active Directors
CM47 Certificate to Commence Business (PTY LTDs)
CM9 Name change documents (PTY LTDs) – required where company recently processed a name change and is applying for a new facility
CM26 Conversion from CC to PTY LTD - required where company recently changed from CC to PTY LTD and is applying for a new facility
MP928 Airplane registration document – required for aviation fuel cards where a card is captured with the details of a specific plane

RESOLUTION DOCUMENT

What is a resolution?


A resolution is something which often causes confusion and delays. It is proof that the entity has decided to take certain action and evidence that the person signing the agreement has the necessary authority to bind the entity. All application forms will need to be accompanied by a signed resolution.

A resolution is a proposal made and passed/approved at a meeting. There is no set format to a resolution; it may come in varied forms.

Required Resolution Criteria

  1. The Resolution needs to be agreed upon and signed by all the directors/shareholders/members of the entity or directors/members constituting a quorum. It cannot merely be signed by the signatory to the agreement.
  2. The date of the Resolution must predate the date on which the agreement is signed
  3. If no Resolution is available then the decision may be evidenced by a certified extract from the minutes of a formal meeting of the directors/shareholders/members signed by the chairman/company secretary of the meeting

The more specific a Resolution the better. An ideal Resolution should:

  1. Authorise the application for a Diners Club Account
  2. Authorise signatories to the application, the account and any subsequent documentation submitted to Diners Club
  3. Authorise the signatories to bind the entity to the Terms and Conditions of use of the Diners Club Card Account.
 

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