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HELP CURB FRAUD IN THE TRAVEL INDUSTRY |
| Unfortunately fraud remains a fact of life and comes in many
guises. It is important to be vigilant in protecting your company
against fraud and the loss and inconvenience it brings with
it. This section has been created in an effort to ensure that
you do not become a victim and useful advice and fraud prevention
tips will be posted here on a regular basis. |
Syndicates
Please be advised that syndicates target small to medium sized
travel agents with airline fraud. The syndicates request the
purchase of airline tickets via e-mail or fax and then send
copies of fraudulent Diners Club Cards and passenger passports.
Kindly ensure that an imprint of the Diners Club Card is taken
as well as obtaining an authorisation number from Diners Club.
Failing to do so will result in charge backs to the travel agent,
who will then be liable to settle the loss due to fraudulent
transactions.
This warning is also extended to the larger travel agencies
issuing on behalf of agents who do not have IATA licenses. Failing
to comply with the above will also result in the issuing agent
being held liable for any loss incurred.
For further information please contact the Diners Club Member
Service Centre on 0860 DINERS (346377). |
An important Fraud prevention reminder
Please remember - DO NOT process payments on Diners Club Cards
without having the card/s present at the time of the transaction.
* Check signature against original card/s
* Obtain required authorisation
* Take an imprint of the card - A FAX COPY IS NOT AN IMPRINT
* Ensure validity of expiry date and check that security features
appear on the card. |
Please be warned: In an ongoing
attempt to combat fraud, be advised that any invalid expiry
dates entered for approval through one of the Global Reservations
Systems that results in a fraudulent transaction, will be charged
back to the agency!
Don't put your
agency at risk. If you do not heed these checks your agency
will be open to charge backs if the transactions are disputed. |
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EASY STEPS TO PREVENT FRAUD |
 Print or download
the "Security Features on the Diners Club Card" (796
KB) - click
here |
Millions of Rands are lost each year in the credit card industry
to fraud and although the number of incidents within the travel
industry has yet to reach high levels, organized fraud syndicates
are on the increase and form part of a lucrative market.
There are a number of key, easy steps that can assist in preventing
fraud in the industry. These are as follows: |
- Always ensure that the card is present at the time of
the transaction. Be aware of the gender, nationality and
relative age of the credit card customer. Ensure that his
or her surname is the same as the one on the card and that
the signature is similar to or corresponds with the signature
on the card;
- Check the expiry date on the card to ensure that it is
still valid. Never override the expiry date, rather call
for authorization as you could be at risk and liable for
payment of the bill;
- Don't accept fax confirmation without doing the necessary
security checks. When the cardholder is purchasing a ticket
other than for himself, a Credit Card Charge Form (CCCF)
must be signed by the cardholder and the passenger's name
filled in;
- When accepting a Diners Club card for payment, ensure
that an imprint of the card is taken and a copy of both
the front and back of the card is kept safely on file;
- Additional security checks with a Diners Club card include
ensuring that there is a white strip with the Diners Club
Logo on the signature panel of the card. Ensure that there
is a hologram or a holomag on the reverse of the card.
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