Travel Services

Fraud Tips

Prevent fraud by knowing what to watch out for

The following section has been created in an effort to protect you and your company against fraud.

Watch out for the following:

Syndicates: Syndicates target small to medium sized travel agents. The syndicates request the purchase of airline tickets via e-mail or fax and then send copies of fraudulent Diners Club Cards and passenger passports.

How to prevent this: Always ensure that an imprint of the Diners Club Card is taken and obtain an authorisation number from Diners Club. Failing to do so will result in charge backs and the travel agent will then be liable to settle the loss due to fraudulent transactions.

This warning extends to the larger travel agencies issuing on behalf of agents who do not have IATA licenses. Failing to comply with the above will also result in the issuing agent being held liable for any loss incurred.

More useful fraud prevention tips:

• Never process payments on Diners Club Cards without having the card/s present at the time of the transaction
• Check signature against original card/s
• Obtain required authorisation
• Take an imprint of the card - A FAX COPY IS NOT AN IMPRINT
• Ensure validity of expiry date and check that security features appear on the card

Please be warned: Any invalid expiry dates entered for approval through one of the Global Reservations Systems that results in a fraudulent transaction, will be charged back to the agency.

For further information please contact the Diners Club Member Service Centre0860 DINERS (346377).